How do I receive a refund and how is it calculated?

A refund is possible in the event of injury, accident, or illness.

If you are injured, a refund of the season pass can be issued within 9 weeks from the reference date

(01/05/2026 or from the purchase date if bought after 01/05/2026).

For each week that has passed, 10% of the purchase price will be deducted.

You will need a medical certificate and the original Gravity Card.

The calculation is always based on the day the card is handed in at the respective bike park.

If you send the card by mail, the date it arrives at the bike park applies.

It is best to contact the bike park where you originally purchased your card.